Once your order has been confirmed by us and payment completed, your eTicket will be despatched to you immidiately. We aim to process and despatch all orders within few minutes of receipt. Customers will be contacted if their order cannot be dealt with within this time frame. If for whatever reason the tickets which you have ordered are not available, we will inform you as soon as possible.
Mail delivery of printed tickets will be to UK mainland addresses only. Delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to make an alternative arrangement for delivery.
We operate two delivery rates, standard rate UK Royal Mail 1st Class and a premium rate courier service. Standard UK rate is free on all orders but you have the option to upgrade to premium rate delivery for £5 on orders, which will require a signature on delivery. We aim to despatch all premium delivery rate orders placed before 2:00pm on the same day. This should provide you with delivery 24–48 hours later (week days only).
We aim to despatch all standard delivery rate orders within 48 hours of receipt. Delivery via Royal Mail 1st Class is usually very reliable and arrives within a 1–3 working days after despatch. However, this service can take up to 7 working days before we can acknowledge an order as missing. If after this period your order has not arrived please contact us as soon as possible.